r bazee Privacy Policy

1. Introduction and Scope

r bazee is an online entertainment platform offering casino games and sports betting services for Bangladeshi users. This privacy policy ("Policy") applies to the r bazee website, mobile app, and all related services.

By registering an account or using any service on this platform, you are considered to have accepted all the terms of this policy. Please also read our Terms and Conditions page for the complete rules governing use of our services.

The purpose of this policy is to make it clear to you how seriously r bazee treats your information and what measures are in place to protect it.

2. Types of Information Collected

r bazee may collect the following categories of personal information:

2.1 Identity Information

• Full name
• Date of birth
• National ID card or passport details (for account verification)
• Username and password

2.2 Contact Information

• Mobile number
• Email address
• Residential address

2.3 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal details

2.4 Usage Information

• Gaming activity and history on the platform
• Betting activity details
• Login times and device information
• IP address and browser information

3. How Information Is Collected

r bazee collects your information through various methods:

1. Direct Registration: Information you provide yourself when creating an account is collected at that time.
2. Transaction Processing: Financial information is automatically recorded during deposits or withdrawals.
3. KYC Verification: Documents required to confirm your identity are collected.
4. Cookies and Tracking Technology: Technical information is automatically collected while browsing the website.
5. Customer Support Communication: When you contact us via live chat or email, that conversation is stored.

4. Purpose of Using Information

r bazee uses collected information only for the following legitimate purposes:

4.1 Service Operations

Your information is essential for creating, managing, and verifying your account. Financial information is used to process deposits and withdrawals smoothly.

4.2 Security and Fraud Prevention

User information is analysed to maintain platform security and to prevent unauthorised access, fraud, and money laundering.

4.3 Customer Support

The support team uses your account information to resolve issues or answer your questions. r bazee's support is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English.

4.4 Service Improvement

User behaviour is analysed to improve the platform experience. User preferences are taken into account before launching new games or features.

4.5 Marketing Communications

If you give consent, emails or SMS messages about relevant offers and promotions may be sent. You may withdraw this consent at any time.

5. Sharing and Disclosure of Information

r bazee does not sell your personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Providers

A limited amount of information is shared with trusted third parties involved in payment processing, KYC verification, technology infrastructure, and security. These parties may only use the information for the specific tasks assigned to them.

5.2 Legal Obligations

Upon receiving a valid order from a law enforcement agency or the judiciary, r bazee is obliged to provide the required information in accordance with the law.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases.

6. Information Security Measures

r bazee employs industry-standard technical and operational measures to protect your information:

• SSL Encryption: 256-bit SSL encryption is used for data transmission, keeping your sensitive information secure.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active at the server level.
• Restricted Access: Only authorised staff may access user information, and only for specific required purposes.
• Regular Security Audits: Platform security is regularly tested and updated.
• Password Hashing: Passwords are not stored in plain text; strong cryptographic hashing methods are used instead.
• Two-Factor Verification (OTP): OTP verification is in place for login and financial transactions.

However, data transmission over the internet is not entirely risk-free. It is your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices or networks.

7. Cookie Policy

The r bazee website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the performance of the platform.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for core functionality.
• Analytics Cookies: Help improve the quality of services by analysing user behaviour.
• Preference Cookies: Used to remember language and other settings.

7.2 Cookie Control

You can disable cookies from your browser settings. However, doing so may limit some features of the platform.

8. Data Retention Period

r bazee retains your information only for as long as necessary:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: After an account is closed, information is kept for a defined period to account for legal obligations and the possibility of dispute resolution.
• Financial Transaction Records: Retained for the period specified under applicable law.

Once the retention period ends, information is securely deleted or anonymised.

9. User Rights

As a user of the r bazee platform, you have the following rights over your own information:

1. Right to Access: You can find out what information has been collected about you.
2. Right to Rectification: You can request that incorrect or incomplete information be corrected.
3. Right to Erasure: In certain circumstances you can request that your information be deleted, although this may not always be possible due to legal obligations.
4. Right to Object to Processing: You can object to your information being used for marketing purposes.
5. Right to Portability: You can request certain information in a structured format.

To exercise these rights or to raise any concerns, contact the r bazee support team. For more information on responsible gaming, visit our Responsible Gaming page.

10. Minors and Age Restrictions

All casino and betting activities on r bazee are strictly for individuals aged 21 and above. Information from persons under 21 is not knowingly collected.

If a minor's information is accidentally collected and this comes to our attention — whether we notice it ourselves or are informed — that information will be deleted immediately and the associated account will be closed.

Parents and guardians are requested to ensure that their minor children cannot access this platform. For more details about the platform, visit our About Us page.

11. Policy Changes

r bazee reserves the right to update this privacy policy from time to time. If significant changes are made, users will be notified by email or via a notice on the platform.

If you continue using the platform after changes are made, you are considered to have accepted the updated policy. It is therefore advisable to read this page regularly.

You can tell when the policy was last changed by checking the "Last Updated" date at the top of the page.

12. Contact

If you have any questions about this privacy policy or wish to exercise your information rights, contact r bazee through the following:

For quick answers to common questions, visit our FAQ page.